MTS Sportartikel Vertriebs GmbH

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Dear customer and owner of a Slackers Zipline,


The American brand Slackers, distributed by MTS Sportartikel, stands for innovative leisure products that meet high safety standards. Recently however, we had unfortunately some individual, unpredictable breakages of the trolley of the SLACKERS zipline EAGLE (MTS article 980001 / barcode Nr.  859215007164). This may cause the user to fall and consequently result in an injury. Therefore, we have immediately stopped the sale of the EAGLE zipline and we will replace the plastic trolley of all ziplines which are already on the market by a new, metal-reinforced trolley free of charge.


The current red plastic trolley may not be used anymore! You will receive a new, metal-reinforced trolley through MTS. Please dispose of the current trolley!

 

Ziplines that were supplied to our retailers from 01rst of July 2019 on already contain the new improved and metal-reinforced trolley!


Please download the following assembly instruction. We need to ask you not to use your zip-line anymore until you install the new trolley.

 

1) Trolley assembly instruction - German

2) Trolley assembly instruction - English

3) Trolley assembly instruction - French


Please download the corresponding order form for the replacement:


1) Order form for retailer replacement deliveries
2) Order form for consumer replacement deliveries

3) Demande consommateur final pour échange de chariot

4) Recall notice for retailer

For any further questions in connection with the exchange you can reach us at +49 (0) 8171-4318-17 or by email under service@mts-sport.de


We apologize for the inconvenience and hope for your understanding for this security measure.

 

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